Master Services Agreement
This Master Services Agreement (the “Agreement”) outlines the standard terms, conditions, and operational policies governing web development, customization, and digital services provided by The Free Website Guys (“Company”) to the signing client (“Client”). By executing a project invoice or moving forward with development, the Client explicitly agrees to the terms detailed below.
1. Payment Terms & Milestone Allocation
To preserve production scheduling and allocate dedicated engineering and management resources, all project invoices must be paid in full prior to the initiation of any discovery, wireframing, design, or development work. The Company operates on an advance-allocation framework, meaning funds are immediately deployed to secure project infrastructure, premium developer environments, and technical staff hours upon receipt.
2. Project Timelines & Estimated Time of Arrival (ETA)
Any timeline, milestone date, or final project ETA provided by the Company is a good-faith operational projection and does not constitute a strict structural guarantee. Final delivery schedules remain fluid and may change based on several standard development variables, including but not limited to: the absolute technical complexity of custom integrations, ongoing QA debugging phases, variations in Client communication turnaround times, third-party software/API changes, and unforeseen architectural hurdles encountered during environmental deployment. The Company commits to proactive notification regarding significant timeline shifts but holds no liability for delayed launches.
3. Conditions for Refund Consideration
Refund requests will only be formally evaluated and considered under strict, predefined parameters. Specifically, a project may qualify for a partial refund assessment if—and only if—extra structural costs, critical scope requirements, or out-of-budget technical situations arise during production that are structurally essential to complete the project as originally specified, and where the Client chooses not to fund those additional adjustments. No refunds will be reviewed or granted based on standard delivery timeline shifts, subjective aesthetic preferences, or Client-side operational pivots.
4. Resource & Tooling Recovery Deductions
In the event that a partial refund is approved under the conditions specified in Section 3, the final refunded amount will not be equivalent to the initial contract value. The Company will calculate and deduct the precise volume of development hours, design iterations, custom project management cycles, and software engineering time already spent on the account. Furthermore, any costs associated with third-party tools, API licenses, specialized plugins, or hosting infrastructure acquired specifically for the Client's environment will be deducted in full from any potential settlement.
5. Exclusion of Total Refunds
The Company maintains a strict policy stating that total (100%) refunds are fundamentally impossible and will not be issued under any circumstances. Because internal resources, engineering standups, server configurations, and administrative setups are initiated and funded on Day One of the contract signing, immediate operational costs are incurred. The Client acknowledges that every project milestone carries non-recoverable operational expenses representing irreversible labor and dedicated system resources.
6. Client Responsibilities & Asset Provision
The smooth progression of the build depends heavily on prompt material delivery. The Client is entirely responsible for providing all necessary text copy, brand imagery, vector logos, and required third-party account credentials (such as hosting, domain registers, or payment gateways) within the timelines agreed upon during onboarding. Delays in asset provision exceeding ten (10) business days will result in the temporary suspension of the project queue, and may incur a reactivation fee to re-allocate development teams to the schedule.
7. Third-Party Plugins, Subscriptions, & Platform Limitations
The Company builds and optimizes web ecosystems utilizing various industry-standard applications, layout platforms, and third-party software systems (e.g., WordPress, specific theme Frameworks, specialized builders, or external configuration suites). The Company cannot be held liable for sudden changes, service outages, native feature omissions, API deprecations, or license changes forced by external software creators. If a specific third-party tool changes its functionality or fails to behave as expected due to independent architecture limits, the Company will suggest alternative approaches, but this scenario does not represent a breach of agreement or a basis for a compensation claim.
Standard Acceptance Clause: By proceeding to clear the upfront project invoice, the Client confirms they have read, understood, and consented to each condition, framework limitation, and resource policy established within this Master Services Agreement.